Terms & Conditions

Detail your services

Welcome to If Only Candles!  

 

These terms and conditions outline the rules and regulations for the use of If Only Candle's Website, located at https://www.ifonlycandles.com/. By accessing this website we assume you accept these terms and conditions. Do not continue to use If Only Candles if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to the applicable law and legislations' of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

SHIPPING AND RETURNS

SHIPPING SERVICES

We offer FREE SHIPPING on Australian orders over $99.00 or $9.00 flat rate on all other orders.  

We offer a flat rate express shipping at $15.00

 

INTERNATIONAL 

New Zealand- (10 - 30 business days)  We offer a flat rate shipping at $20.00

USA, CAN & UK- (15 - 30 Business Days)  We offer a flat rate shipping of $35.00

 

Pick up from our candle studio can be arranged, however this will need to be arranged prior by contacting us.  

We can also off free local deliver, again upon request by contacting us.

 

RETURNS & REFUNDS

Please note that our candles are made to order, hand crafted and will vary in appearance and colour based on scents used.

We have a 14-day return policy, to be eligible for a return, your candle must be in the same condition that you received it, unused, and in its original packaging.   

Exchanges

We only accept exchanges for damaged items. If you would like to exchange your candle please contact first.  Damaged Stock  Unfortunately due to the delicate nature of the our candles, stock can sometimes arrive damaged due to postage and handling if dropped in transit, please email us at ifonlycandlesandco@gmail.com and we are more than happy for you to return the damaged stock for a replacement candle.  

Processing 

If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

TERMS AND CONDITIONS

Using our service 

You must follow our policies made available to you within the service. Don't misuse our services. For example, don't interfere with our services or try to access them using a method other than the interface and the instructions that we provide. You may use our services only as permitted by Australian laws including applicable export are export control Australian laws and regulations. We may suspend or stop providing our service to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.   

 

Using our services does not give you ownership of any intellectual property rights in our services or the content you access. You may not use content from our services unless you obtain permission from its owner or otherwise permitted by Australian laws. These terms do not grant you the right to use any branding or logos using in our services. Remove, obscure, or alter any legal notices displayed in or along with our services. 

In connection with your use of the services, we may send you service announcements administrative messages, and other information. You may opt out of some of those communications. 

 

Some of our services are available on mobile devices. Do not use such services in a way that distracts you and prevents you from obeying traffic or safety laws. 

 

Privacy Statement 

We are committed to protecting your privacy at If Only Candles privacy policy explains how we treat your personal data and protect your privacy when using our services. By using our services you agree that If Only Candles can use such data in accordance with our privacy policy's. Only authorised employees within the company who in the course of their duties can access and use information collected from individual clients. 

 

We are constantly reviewing our system and data to ensure the best possible service to our customers. Government authorities have created specific offences for unauthorised actions against computer systems and at a full stop we will investigate such actions with a view of bringing legal action and or civil action for damages against those responsible.  

 

Purchases 

If you  wish to purchase any product or service made available through the (services), may be asked to supply certain information relevant to your purchase. please refer to our privacy policy for further information full.  

 

Exclusions and Limitations 

 

The information contained on the website is provided on an “as is” Basis. To the fullest extent permitted by law this company: 

  • excludes all representation add warranties with respect to this website and its content or that are or maybe provide by affiliates or any other third party, including with respect to any inaccuracy or omission in this website and/or the companies documentation; and
  • excludes any liabilities for damages arising out of or in conjunction with your use of this website. If Only Candles, and If Only Candles supplies and distributors will not be responsible for profits, revenues, or data, financial losses or indirect, special, consequently, exemplary, punitive damages or damage caused to your computer, computer software, systems and program's and data relating thereto or any other direct or indirect, consequential or accidental damages.

 

Liability for our Services  

To the extent permitted by law, the total liability of If Only Candles, and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the services. 

 

In all cases, If Only Candles, and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable. 

 

However, this company does not exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by laws and legislations. We recognise that in some countries you might have legal rights as a consumer. None of your legal rights as a consumer are affected waived by contract. 

 

Business uses of our Services 

A minimum of 24 hours’ notice of cancellation is required. Such notice may be given via email, mobile phone, text message and/or fax, or by any other means, and will be accepted subject to written confirmation. We reserved the right to charge a cancellation fee of 50% of the total purchase to recover any administrative costs. 

 

Modifying and Terminating our Services 

We are consistently changing and improving our services. We may add or remove punctuality's or features, and we may suspend or stop a service altogether. 

 

The Customer and If Only Candles have the right to terminate any service agreement for any reason whatsoever, including the termination of services already in progress. If Only Candles I also stopped providing services to you or add or create knew limits to our services at anytime. 

 

Refunds Policy 

No refund will be offered when a service is deemed to have commenced and is, for all intents and purposes, in progress. Any amount paid to us that constitutes payment for the provision of unused services, will be refunded. 

 

Log Files 

We use IP addresses to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregated use. IP addresses are not linked to personal identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within the company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without explicit permission. 

 

Cookies 

Like most interactive websites, If Only Candles Website Uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of the area and ease of use for those people visiting. Some of our affiliated partners may also use cookies. 

 

Links Others Website 

Our service may contain links to third party websites or services that are not owned or controlled by If Only Candles.  

 

If Only Candles has no control over, and assumes no responsibility for, the content, privacy policy's, or practices of any third party websites or services. The opinions expressed all materials appearing on these websites are not necessarily shared or endorsed by us and should not be considered as the publisher of such opinions or materials. Please note that we are not responsible for the privacy practises or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of those sites. 

 

You should evaluate the security and reliability of any other site linked or accessed through this site before disclosing any personal information to them. If Only Candles Will not accept any liability for any loss or damage, in any manner whatsoever, regardless of the cause, resulting from your disclosure of personal information to third parties. 

 

You further acknowledge Anna great that If Only Candles shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in conjunction with use of our reliance on any such content, goods or services available on or through any such websites or services. 

 

Links to this website

You may not create a link to a page on this website without our prior written consent. If you link to any page on this website, you do so at your own risk and the exclusions and limitations set out above apply to your use of this website. 

 

Copyright notice 

Copyright at other relevant intellectual property rights exist on all text relating to the company’s service is the full content of this website. If Only Candles’ Logo is a registered trademark of this company in Australia. The brand names and specific services of this company featured on this website are trade marked. 

 

Force Majeure 

Neither party shall be liable to the other for any failure to perform an obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, acts of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes that termination of an agreement or contract entered into, nor which could have been reasonably foreseen. any party affected by such events shell forthwith inform the other party of the same and show use all reasonable endeavors' to comply with the terms and conditions of any agreement contained herein.  

 

Waiver 

Value of either party to insist upon strict performance of any provision of this or any agreement or the failure of either party to exercise any right or remedy to which it, he or they are entitled here under shall not constitute a waiver thereof and shall not cause a diminution of any obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be affective unless it is expressly stated to be such and signed by both Parties. 

 

About these Terms 

We reserve the right to modify these terms or any additional terms that apply to a service 2, for example, reflect change to the law or changes to our services. You should look at the terms regular. If a revision is material, we will try to provide at least 14 days’ notice prior to any new terms taking effect. What constitutes our material change will be determined at our sole discretion. 

Will post notice of modifications to these terms on this page. Will post notice of modified additional terms in the applicable Service. Changes will not apply retroactively at will become effective no sooner than 14 days after they are posted. However, changes addressing new functions for a Service all changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for our service, he should discontinue your use of that service.  

If there is a conflict between these terms and the additional terms the additional terms will control for that conflict. 

These terms control the relationship between you finally candles an you. They do not create any third-party beneficiary rights. 

If you do not comply with these terms, and we don't act right away this doesn't mean that we are giving up any rights that we may have (such as taking action in the future). 

If it turns out that a particular term is not enforceable, this will not affect any other terms. The courts in some countries will not apply NSW laws to some types of disputes. If you reside in one of those countries then where NSW law excluded from applying, Australian laws will apply to such disputes related to these terms. 

Contact us 

If you have any questions about these terms, please contact us via email.